Terms and Conditions

Last updated October 9, 2026

Versi v1.0Berlaku sejak 9 Oktober 2026Riwayat perubahan

1. Agreement to Terms

  1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "your", or "User") and Kyou Hobby Shop or group of companies within Kyou Group domiciled in Indonesia and established under Indonesian Law ("Kyou", "Kyou Hobby Shop", "Company", "we", "us", or "our"), concerning your access to and use of the https://kyou.id/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST REFRAIN FROM USE IMMEDIATELY.

  1. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms and Conditions every time you use our Site so that you understand which terms apply.
  2. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
  3. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
  4. The Site is intended for users who are at least 13 years old. Users who are considered minors under applicable laws must obtain consent and supervision from their parent or legal guardian before using the Site.

2. Intellectual Property Rights

  1. Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Trademarks") are owned or controlled by us or licensed to us, and are protected by Indonesia copyright and trademark laws and various other intellectual property rights and antitrust laws, international copyright laws, and international conventions.
  2. The Content and the Trademarks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Trademarks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  3. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Trademarks. We reserve the right to remove or discontinue the display of any Content on the Site at any time, at our sole discretion.
  4. Any misuse of the Content on the Site is strictly prohibited, including but not limited to:
  • Downloading, copying, or using the Content or the Site for the purpose of competing with Kyou, or for the benefit of any vendor or third party;
  • Modifying, distributing, disseminating, operating, publishing, uploading, licensing, manipulating, transferring, selling, or creating derivative works from any Content or Products obtained from the Site;
  • Posting, uploading, or disseminating any materials that contain software viruses or computer files, documents, or programs designed to disrupt, damage, or interfere with the functionality of computer software, hardware, or other communication equipment related to the Site, including but not limited to scraping techniques or data collection, robots, spiders, or similar tools;
  • Engaging in any action that may or could potentially result in excessive or unreasonable use or load, or that interferes with the performance of the Site's infrastructure;
  • Using framing techniques to embed Content from the Site into any other website and/or using Content from the Site with "hidden text" techniques without our prior written consent. All Content, including software and trademarks associated with the Site, is protected by copyright, trademark, and other applicable laws of Indonesia and/or other countries.

3. User Representations

By using the Site, you represent and warrant that:
  1. All registration information you submit will be true, accurate, current, and complete;
  2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
  3. You have the legal capacity and you agree to comply with these Terms and Conditions;
  4. You are not under the age of 13. All users who are minors in Indonesia jurisdiction must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site;
  5. You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site;
  6. You will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
  7. You shall not use automated systems, bots, scripts, scrapers, automation tools, or other methods intended to obtain unfair advantage, conduct bulk purchases, manipulate promotions, or interfere with the operation of the Site;
  8. Your use of the Site will not violate any applicable law or regulation; and
  9. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

4. User Registration

  1. You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. You shall be responsible for all activities that occur under your username and password.
  2. You may access and use the Site and the services, either as a registered user or as a guest user. However, guest users may not have access to all sections of the Site and services. You shall ensure that the Account information provided by you in the Site's registration form is complete, accurate, and up-to-date. Use of another user's Account information for availing the services is expressly prohibited.
  3. Please ensure that the details you provide to us are correct and complete, and you shall inform us immediately of any changes to the information that you have provided while registering. Company reserves the right to refuse access to the Site, terminate accounts, remove or edit content at any time, at its sole discretion, with or without notice to you.

5. Products

  1. We make every effort to display as accurately as possible the specifications and details of the products available on the Site. However, we do not guarantee that the specifications and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will always be available in stock, pre-order slots, or through unique request product links.
  2. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Product at any time. All Products may be available in limited quantities and are subject to return or exchange only in accordance with our Return Policy. As a general principle, we will honor the Product price displayed at the time the User successfully completes payment. However, the User understands and agrees that in certain circumstances there may be changes in pricing, costs, or other adjustments after payment has been made, including but not limited to the following circumstances:
  • For ready stock Products, we will generally continue processing the order based on the price already paid by the User, except in the event of obvious system errors, system abuse, or other extraordinary circumstances;
  • For pre-order Products, in certain limited and rare circumstances, price adjustments may occur due to changes from suppliers or distributors, foreign exchange fluctuations, import costs, or other factors beyond our reasonable control before the Product is obtained or processed. In such event, we will first contact the User to obtain approval before proceeding with the order; and
  • For Products purchased through the unique request feature, the User understands and agrees that the final price, actual weight, shipping costs, import costs, foreign exchange rates, or other related costs may change at any time due to the nature of the transaction, which involves a higher degree of uncertainty. If the actual weight or actual costs exceed the initial estimation or tolerance previously informed to the User, the User shall be responsible for paying the additional charges.
  1. Collectible products, figures, blind boxes, model kits, trading cards, and other hobby products may contain variations in color, manufacturing details, print alignment, packaging condition, or material characteristics as part of normal production and distribution processes. Minor differences that do not affect the primary function of the Product shall not automatically be deemed product defects.
  2. For pre-order Products, any estimated arrival or delivery dates are estimates only and may change due to manufacturing delays, international distribution delays, customs clearance processes, allocation limitations from manufacturers or distributors, or other circumstances beyond our reasonable control. In the event of a material delay, we will use reasonable efforts to provide the updated information to the Users through the email address and/or WhatsApp account linked to the User's account.

6. Purchases and Payment

We accept the following forms of payment or via bank transfer:
  • BCA;
  • BRI;
  • BNI;
  • Jenius;
  • Mandiri;
  • PayPal; or
  • QRIS
  1. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
  2. You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
  3. All payments shall be in Rupiah, unless specifically allowed for certain Products, certain facilities on the Site, or certain forms of payment.
  4. You agree to pay all charges at the prices then in effect for your purchases including any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
  5. We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or through the same customer account, the same payment method, and/or orders using the same billing or shipping address. If, in our reasonable judgment, an order appears to be placed for resale, distribution, or bulk purchasing purposes, we may contact the relevant party to offer a cooperation or partnership arrangement in accordance with our applicable policies and terms.
  6. We reserve the right to reject, limit, or cancel any order which, in our reasonable judgment, appears to involve unauthorized resale activities, bot usage, promotional abuse, system manipulation, or any activity that may negatively affect the operation of the Site or other customers.
  7. For pre-order Products and Products purchased through the unique request feature, order cancellations after payment may be subject to restrictions, administrative charges, deposit deductions, or other conditions applicable at the time of transaction, including but not limited to:
  • For pre-order Products: if the User fails to complete payment within 14 (fourteen) calendar days after the invoice is communicated to the User, we reserve the right to cancel the order and settle the payments received in accordance with the provisions below. Users may request an extension of the payment deadline through our official communication channels; and
  • For Products purchased through the unique request feature: if the User fails to complete payment within 7 (seven) calendar days after the invoice is communicated to the User, we reserve the right to cancel the order and settle the payments received in accordance with the provisions below. Users may request an extension of the payment deadline through our official communication channels.
  • Before cancelling an Order due to a payment default, Kyou will send the User at least 2 (two) payment reminders through the User's registered contact details. The first reminder will be sent no later than the 7th calendar day for pre-order Products and the 3rd calendar day for Products purchased through the unique request feature, and the final reminder will be sent no later than 1 (one) calendar day before the payment period expires. Before the payment period expires, the User may request an extension through Kyou's official communication channels. Approval of any extension request is subject entirely to Kyou's discretion.

If the User fails to complete payment by the end of the applicable payment period or any extension approved by Kyou, Kyou may cancel the Order. Any deposit paid is non-refundable and will be applied as cancellation compensation agreed in advance for the reservation and use of product allocation, inventory risk, potential depreciation and difficulty in reselling the product, and the working capital and storage costs arising from the User's payment default.

The amount of the deposit and the consequences of failing to complete payment must be disclosed to the User before the Order is placed, including on the checkout page and/or in the Order details. Payments received by Kyou other than the deposit will not be automatically forfeited and will be settled in accordance with the applicable policies after being set off against any other amounts due from the User in connection with the Order. At the User's request, Kyou will provide a breakdown of the payment settlement no later than 7 (seven) Business Days after receiving the request.

This cancellation-compensation provision does not apply to cancellations or refunds to which the User is entitled under the applicable Return Policy or applicable law.

  1. Kyou takes no responsibility for any product you do not receive or receive late, in connection with the delivery address you provide to Kyou, including but not limited to errors in the address you provide. Nevertheless, in certain circumstances, the Kyou team may assist Users in contacting the relevant courier or shipping service provider as part of customer support efforts, without any obligation on Kyou's part to guarantee any particular outcome.

7. Return Policy

Returns and refunds are governed by separate policies published on the Site. Those policies form part of these Terms and Conditions and are read together with them. By placing an order, you are deemed to have read and agreed to the policy applicable to your order category.

The applicable policies are:

Those policies set out, among other things, the grounds for return accepted by Kyou, the claim period, the documentation that must be attached including the unboxing video, the condition standards for goods and packaging, the return submission procedure, the allocation of return shipping costs, and the mechanism and timelines for refunds.

In matters of returns and refunds, where there is any inconsistency between these Terms and Conditions and the policies referred to above, the more specific provisions of those policies prevail, to the extent they do not conflict with applicable law.

We reserve the right to amend those policies from time to time. The version applicable to your order is the version published at the time the order was placed.

8. Prohibited Activities

  1. You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
  2. In addition to the prohibition above, you are prohibited from using the Site or its content:
  • For any unlawful purpose;
  • To solicit others to perform or participate in any unlawful acts;
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • To collect or track the personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape;
  • For any obscene or immoral purpose; or
  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

9. Social Media

  1. As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either:
    • Providing your Third-Party Account login information through the Services; or
    • Allowing us to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
  2. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach of any terms and conditions governing your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider.
  3. By granting us access to any Third-Party Accounts, you understand that:
    • We may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account ("Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists;
    • We may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account;
    • Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services;
    • If a Third-Party Account or associated service becomes unavailable or our access is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time;
    • YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content; and
    • You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

10. Site Management

  1. We reserve the right, at our sole discretion, to manage, monitor, operate, modify, update, or discontinue the Site, and any related services (collectively, the "Platform") at any time without notice. This includes but is not limited to restricting, suspending, or terminating access to the Platform or any portion thereof for any reason, including violation of these Terms and Conditions or applicable law.
  2. You agree that we may enforce these Terms and Conditions by removing content, closing or suspending accounts, or taking any action we deem necessary to maintain the security, integrity, and quality of the Platform. Users acknowledge that the Platform may be unavailable due to maintenance, upgrades, or technical issues, and that we shall not be liable for any loss or inconvenience due to such downtime.
  3. We may also refuse service to any user at any time at our discretion, and we have no obligation to provide service, support, or maintenance for the Platform.

11. Privacy Policy

You agree that all information and personal data you provide to us through the Site, email, telephone, and other forms of communication may be collected, stored, and processed in accordance with our Privacy Policy. We reserve the right to amend or update the Privacy Policy at any time and will publish the latest version on the Site.

12. Term and Termination

  1. We may terminate this Agreement, any account created by you on the Site, and your access to the Site if you breach any provision of these Terms and Conditions. We may, at our discretion, terminate this Agreement, any account created by you on the Site, and your access to all or part of the Site without the need to provide reasons.
  2. Termination of this Agreement will not end those provisions that are capable of surviving the ending of this Agreement.

13. Modifications and Interruptions

  1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
  2. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site.

14. Governing Law

  1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of laws principles. You agree that any legal action or dispute that may arise out of, relate to, or in any way be connected with the Site and/or these Terms and Conditions shall be resolved exclusively within the jurisdiction of the courts of the Republic of Indonesia.
  2. Without prejudice to any other rights or remedies available under applicable laws, we reserve the right to take any action deemed necessary in connection with any violation of these Terms and Conditions, including but not limited to restricting access, suspending accounts, terminating services, cancelling transactions, and pursuing civil and/or criminal legal action in accordance with applicable laws.

15. Corrections

  1. There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information.
  2. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

16. Limitations of Liability

  1. We will not be responsible for:
  • Losses that were not caused by any breach on Kyou's part;
  • Any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure); or
  • Any indirect or consequential losses that were not foreseeable to both Kyou and the Customer when the transaction occurs.
  1. To the fullest extent permitted under applicable law, our maximum liability for any claim arising from the use of the Site or purchase of Products shall be limited to the transaction value of the relevant Product giving rise to such claim.

17. Indemnification

  1. You agree to defend, indemnify, and hold harmless our members, partners, directors, employees, successors, licensors, agents, service providers, and assignees from and against any claims, actions, demands, liabilities, losses, damages, costs, and expenses including, without limitation, legal and accounting fees, arising from or relating to your breach of these Terms and Conditions or your access to, use, or misuse of our Content or our Site.
  2. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with requests assisting our defense of such matter.

18. User Data

  1. We will collect and use the information that you provide in connection with the order of Product ("Information") in accordance with the Privacy Policy as posted on this Site. By using the Site and/or providing information to us, you consent to our collection, use, storage, processing, and disclosure of your personal data to the extent necessary for the provision of services and operation of the Site.
  2. Information shall be governed by applicable laws and regulations of Indonesia, including but not limited to Law No. 27 of 2022 regarding Personal Data Protection, Regulation of the Minister of Communication and Informatics No. 20 of 2016 to the extent still applicable, and other related implementing regulations.
  3. The collection of Information is carried out for the purposes of:
  • Providing any goods or services to you in accordance with your order;
  • Maintaining our records relating to you and your order, so that we may provide maintenance, warranty, and other services to you (if applicable);
  • Sending you information relating to your purchased Product and advertising and promotional materials that may be of interest to you;
  • Determining the amount of any payment due to or from you (if any);
  • Collecting any amounts due from you; and/or
  • Any purposes that are directly or indirectly related to the foregoing.
We will use all reasonable efforts to maintain the confidentiality of the Information. However, we may from time to time disclose the Information to:
  • Any governmental or statutory authority in accordance with any law or court order or as required under applicable laws; and/or
  • Any other person who needs to know and who has a duty of confidentiality to us, such as our authorized service providers, including payment processor providers.
  1. To the extent required under applicable law, Users may request access, correction, updating, restriction of processing, deletion, and/or withdrawal of consent regarding their personal data in accordance with our applicable procedures.

19. Electronic Communications, Transactions, and Signatures

  1. Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
  2. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
  3. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

20. General Provisions and Entire Agreement

  1. The parties agree to be bound by these Terms and Conditions, which they consider to be reasonable. If any clause of these terms is held by any Court or competent authority as invalid or unenforceable in whole or in part, the validity of the remainder of these terms and of the remainder of the provisions in question shall not be affected thereby.
  2. These Terms constitute the entire Terms and Conditions and understanding of the parties and supersede any previous agreement or understanding between them relating to the subject matter of these terms. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of Kyou that is not set out in these terms.

21. Delivery and Shipping

  1. The period of delivery depends on the delivery service used. The delivery services are responsible for the item shipping upon the item acceptance by them.
  2. Shipping fees are determined based on the courier and delivery service you select, the destination, the dispatching warehouse, the weight and/or volume of each package, and the number of packages required to fulfil the Order.
  3. A single Order may be fulfilled from more than one Kyou warehouse and shipped in separate packages under different tracking numbers. In such circumstances, shipping fees will be calculated and charged separately for each package based on its dispatching warehouse, weight and/or volume, and destination. Each such charge constitutes the shipping fee for a separate shipment and is not an additional fee imposed on top of the shipping fee.
  4. The total shipping fees will be disclosed to you before payment. Subject to stock availability at each warehouse and to the extent reasonably practicable, Kyou will allocate fulfilment among its warehouses with the aim of minimising the total shipping fees payable by you.
  5. Once the Product has been handed over to the courier service provider, the risk of loss, delay, or damage during shipment shall be subject to the policies and responsibility of the relevant courier service provider to the extent permitted under applicable law.
  6. For a return due to damage to the goods or packaging during shipping that has been approved by Kyou, Kyou remains responsible for providing a remedy to the User. That remedy does not depend on the courier accepting or paying Kyou's claim.
  7. You may select from the courier and delivery services available at checkout. Where available, you may also select shipping insurance issued by the courier service provider or another relevant service provider. The use of, and settlement of claims under, shipping insurance is subject to the terms and conditions of the insurance provider, without limiting your or Kyou's rights and obligations under the applicable Kyou return and refund policy and applicable law.

22. Order Status

  1. Please refer to the order status information available in our system or in our notifications to track the progress of your order. Order status information, including estimated processing and delivery times for the goods, is provided solely as a best estimate and is not binding.
  2. We reserve the right to update, change, or revise the order status and estimated delivery times from time to time after providing reasonable notice to you. You will receive the goods in accordance with the order status and the latest delivery date that we have communicated to you.
  3. Under no circumstances shall we be liable for any delays, inaccuracies, or changes in the order status, regardless of the cause, whether or not you have been notified thereof.
  4. In certain circumstances, we may adjust estimated processing or delivery times without prior notice where necessary for operational, transaction security, or order verification purposes.
  5. For the purposes of this section, "Business Day" means any day other than a Saturday, Sunday, or public holiday in Indonesia.

23. Cancellation

Any purchase which is already "packed" or "shipped" cannot be cancelled. For more details, please read the Item Return Policy on our Site.

24. Force Majeure

  1. We shall not be liable to you for any breach, hindrance, or delay in the performance of any order or these Terms and Conditions by us that is caused by force majeure or any circumstances or conditions beyond our control, including but not limited to:
  • Strikes, lock-outs, or other industrial actions;
  • Civil commotion, riots, invasion, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or threats of or preparations for war;
  • Fire, explosion, storm, flood, earthquake, landslide, epidemic, or other natural disasters;
  • Impossibility of using railways, cargo aircraft, motor vehicles, or other means of transportation, whether public or private;
  • Impossibility of using public or private telecommunications networks;
  • Acts, decisions, laws, regulations, or restrictions of any government, shipping, postal services, or other related transportation strikes, failures, or accidents; and/or
  • Damage to the computer network or systems or the internet system on the Site.
  1. If an event or circumstance referred to above continues for more than one week, you or Kyou may cancel the unfulfilled portion of the Order by giving written notice to the other party. Cancellation takes effect upon receipt of the notice. Payments for the cancelled portion will be settled under the applicable Return Policy. Relief from liability for delay caused by force majeure does not extinguish that settlement obligation. After cancellation takes effect, shipment of the cancelled portion may only proceed with your agreement.
  2. If we have confirmed orders for the supply of the same or similar goods to more than one customer but are unable to fulfill our obligation to you due to the occurrence of one or more of the events referred to above, we reserve the right to determine which orders shall remain in force and which orders shall be terminated.
  3. We shall have absolute discretion to determine the solution to be taken in fulfilling our obligations under the orders in the event of any occurrence as referred to above. This discretion does not restrict the cancellation and payment-settlement rights under paragraph (2).

26. Severability

If any clause in these Terms and Conditions becomes or is declared under applicable law or by a competent court to be invalid, unenforceable, legally defective, or void, such circumstance shall not affect the other provisions, articles, or parts of these Terms and Conditions, all of which shall remain valid and legally binding.

27. Variation

We reserve the right to amend and/or update these Terms and Conditions from time to time without prior notice. If you access, browse, and place an order on the Site at any given time, such actions shall be deemed as your acceptance of the amendments and/or updates to the Terms and Conditions. You are responsible for reading, understanding, and complying with the applicable Terms and Conditions each time you access, browse, submit an order, and/or use the Site.

28. Contact Us

Users may contact us via email at [email protected].

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